How To Create Jumia Account

Jumia is one of the largest online shopping platforms in Africa, offering a wide range of products and services to customers. Creating a Jumia account is easy and comes with numerous benefits. In this article, we will guide you through the steps on how to create a Jumia account, the benefits of having one, and how to ensure that your account is secure.

What Is A Jumia Account?

A Jumia account is a personal account that allows you to shop on the Jumia platform. It is free to create and provides access to a wide range of products and services. With a Jumia account, you can easily track your orders, save your shipping information, and receive exclusive discounts and promotions.

Steps On How To Create Jumia Account

Creating a Jumia account is a straightforward process that can be completed in a few simple steps:

  1. Navigate to the Jumia website.
  2. Click on the “Create an Account” button located at the top right corner of the homepage.
  3. Enter your personal details, including your name, email address, and password.
  4. Click on the “Create Account” button to complete the registration process.

The Benefits Of Having A Jumia Account

Creating a Jumia account comes with numerous benefits, including:

  1. Exclusive Discounts and Promotions: Jumia offers exclusive discounts and promotions to its registered users, allowing you to save money on your purchases.
  2. Easy Order Tracking: With a Jumia account, you can easily track your orders and receive updates on their status.
  3. Saved Shipping Information: You can save your shipping information on your Jumia account, making it easier and faster to complete your orders.
  4. Wishlist: You can create a wishlist of items you want to purchase in the future, making it easier to keep track of your desired products.
  5. Faster Checkout: With a Jumia account, you can save your payment information, making the checkout process faster and more convenient.
  6. Access to Customer Support: Jumia provides dedicated customer support to its registered users, ensuring that any issues or concerns are addressed promptly.

Is Your Jumia Account Secure?

Jumia takes the security of its users’ accounts seriously and has implemented various measures to ensure that your account is secure. However, it is essential to take some precautions to protect your account, such as:

  1. Strong Password: Use a strong and unique password for your Jumia account.
  2. Two-Factor Authentication: Enable two-factor authentication on your Jumia account to add an extra layer of security.
  3. Avoid Public Wi-Fi: Avoid using public Wi-Fi when accessing your Jumia account, as it can be vulnerable to hacking.

Common Problems With Jumia Account

While Jumia strives to provide a seamless shopping experience, some common problems may arise with your account, such as:

  1. Forgotten Password: If you forget your Jumia account password, you can easily reset it by clicking on the “Forgot Password” button on the login page.
  2. Account Hacked: If you suspect that your Jumia account has been hacked, contact Jumia customer support immediately to resolve the issue.

Frequently Asked Questions

  1. Do I need to pay to create a Jumia account?
    No, creating a Jumia account is free.
  2. Can I change my Jumia account details?
    Yes, you can change your Jumia account details at any time by logging in to your account and editing your profile.
  3. Can I use my Jumia account in other countries?
    Yes, you can use your Jumia account in any country where Jumia operates.
  4. How do I delete my Jumia account?
    To delete your Jumia account, contact Jumia customer support.
  5. Can I have multiple Jumia accounts?
    No, Jumia only allows one account per user.
  6. What payment methods are accepted on Jumia?
    Jumia accepts various payment methods, including credit/debit cards, bank transfers, and mobile money.


Creating a Jumia account is a simple process that comes with numerous benefits, including exclusive discounts, easy order tracking, and faster checkout. By following the steps outlined in this article, you can create a Jumia account and start shopping on one of the largest online shopping platforms in Africa.

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